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Privacy Policy

Welcome to our website,
in order to be able to offer you our best service, we invite you to read our Data Processing Policy carefully.

contact@lenora.shoes

INTRODUCTION AND REGULATORY REFERENCES

Lenora is committed to respecting the privacy rights of visitors to its website. This privacy ("Policy") explains how we collect, store and use your personal information when you browse lenora.shoes ("Site"), when you purchase our products or when you provide your personal information.These terms apply regardless of how to access the Site and cover any technologies or devices with which we put the Site at your disposal.We provide you with details on the types of personal data we collect from you, how we use them and the rights you have to control our use of your personal data .

By continuing to use the Site and / or using the products and services made available on the site, you accept the terms of this policy.

We are committed to not selling any information about you to anyone.

According to the Italian and European legislation currently in force (UK Data Protection Act 1998, Italian Legislative Decree 30 June 2003 n ° 196, "Gli Atti" and GDPR Reg.UE n. 679/2016) Lenora, a brand owned by Antida Srl ("We") are the data controllers (as defined in the Acts) of personal data (as defined in the Acts), which we collect from you or which you provide to us through the "Site".

This information is in accordance with Article 13 of Regulation (EU) 2016/679 (hereinafter: the "Regulation") of the European Parliament and of the Council of 27 April 2016 EC (general regulation on data protection, published on 4 May 2016 in the Official Journal of the European Union, in force since 24 May 2016), to the Recommendation n. 2/2001 that the European authorities for the protection of personal data, gathered in the Group established by the art. 29 of the directive n. 95/46 / EC, adopted May 17, 2001 to identify some minimum requirements for the collection of personal data online, and, in particular, the methods, timing and nature of the information that the data controllers must provide to users when they connect to web pages, and in the light of the Provision of the Guarantor for the protection of personal data of 8 May 2014 bearing the "Identification of simplified procedures for information and the acquisition of consent for the use of cookies "(hereinafter, the" Measure ") and in compliance with current privacy legislation.

This information is provided solely for this website and not for any other related websites on this site.

GENERAL PRINCIPLES ON THE TREATMENT OF YOUR PERSONAL INFORMATION

We guarantee to comply with the rules, procedures and requirements established in the Acts to ensure that personal data are protected and processed fairly and lawfully.

Your personal information will be collected, stored, processed and transmitted in accordance with the criteria established by Us and applicable laws, rules and regulations concerning data processing.

The principles relating to the processing of your Personal Information are as follows:

(1) Your personal information will be treated correctly and lawfully;

(2) Your personal information will be collected for specific, explicit and legitimate purposes and subsequently processed in a manner compatible with those purposes;

(3) the Personal Information collected will be relevant, complete and proportionate to the purposes for which it is collected;

(4) the Personal Information collected will be accurate and, if necessary, updated to the best of our ability;

(5) Your personal information will be protected against unauthorized access and processing through commercially and technically reasonable technical and organizational security measures and controls; is

(6) the Personal Information collected will be stored as personal data no longer than is necessary to achieve the purposes for which the Personal Information was collected.

TYPE OF DATA COLLECTED

We remind you that this site is monitored and can acquire information about your visit helping us to improve the quality of our service. We may collect this information when you access or use the Website, even without you registering on our site.

We collect and process the following data:

"Personal information" which includes:

  • Your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a combination of username and password used to access the Website;
  • The information you provide when you participate in a contest or promotion sponsored by us or when you experience a problem with our site;
  • Your data if you contact us at contact@lenora.shoes.

The Data Controller does not provide for processing operations of particular categories of personal data (ex-SENSITIVE DATA: personal data capable of revealing racial and ethnic origin, religious, philosophical or other convictions, political opinions, the adherence to parties, trade unions, associations or organizations of a religious, philosophical, political or trade union nature, as well as personal data capable of revealing the state of health and sexual life) or judicial.

Unless specifically requested or specifically requested, we ask the user not to send us, or to disclose sensitive personal information on or through the Website or in any other way. In cases where we may request or urge you to provide sensitive information, we should obtain your explicit consent.

Furthermore, systems used to provide the Website may automatically record additional information on the use of the Website by the user. For example, our systems can record information about where you are on the network (for example, the URL through which you arrived on our site, IP address and Top Level Domain), the type of browser, the country code and phone where you find the computer, the pages of our site that were displayed during your visit, the ads you clicked on, and all the search terms you entered on our site ("User Information").

We receive and store certain types of information every time you interact with us: for example, like many websites, we use "cookies" and we obtain certain types of information when the Web browser accesses the site or advertisements and other content used by or on behalf of lenora.shoes on other websites.

We may also collect the aforementioned personal data from third parties who have your consent to pass the data to us.

Similar information, such as the type and identifier of the device, can be collected if you access the Website from a mobile device.

These data are used only to obtain anonymous and aggregate statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical and possible computer crimes against the site.

Browsing lenora.shoes you accept that:

The personal information you provide when you place your order on lenora.shoes as a customer is true, accurate, up to date and complete in all respects.

You can promptly notify us of any changes to personal information by modifying them directly in your reserved area or by contacting us via e-mail at contact@lenora.shoes.

You also agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

PURPOSE OF THE TREATMENT

We collect, store and process your personal data in order to provide you with the services offered through our website, or for legal obligations.

The data collected will be used exclusively for the following purposes:

  • To comply with legal obligations deriving from tax and accounting regulations and from any other legislation in force;
  • To allow users to perform registration procedures to access particular sections of the Site;
  • For effective management of the Site and the services it offers;
  • To subscribe to the newsletter sending service;
  • Contact users directly (for example, by e-mail) following requests received through the website;
  • To verify that the information provided for the transaction is valid, complete and non-fraudulent;
  • To provide customer support services;
  • To contact the customer for any problem relating to the management of the order or to subsequent requests relating to the order;
  • Provide required or purchased offers to users.
  • Process orders and payments made through the Website.
  • To manage the operations required to provide the requested service (including the post-sales warranty, assistance and similar obligations).

PROVISION OF DATA

Apart from what is specifically described for navigation data, you are free to provide any personal data requested and reported in the various information request forms, to sign up to receive newsletters and to register to the reserved area.

Failure to provide them will make it impossible to obtain what is requested.

DATA PROCESSING AND DATA SECURITY

The use of your personal data will take place with the support of computerized or telematic means for the purposes indicated, for the time strictly necessary to achieve the purposes for which they were collected, or, where possible, until the time when the data controller data should receive your request for deletion of data whose processing consent is optional and not mandatory.

Your personal data will be stored in secure databases on our servers, or on the servers of our trusted providers who act as data controllers, and will be processed mainly by automated means.

Is my data safe?

We are committed to offering our customers a safe and secure environment. Our servers use SSL (Secure Sockets Layer) encryption technology to help protect your personal information. By using an SSL-compatible browser such as Google Chrome, Microsoft Internet Explorer or Mozilla Firefox, you can ensure that your personal information is treated confidentially.

Your personal data are, in any case, treated in compliance with the provisions relating to the confidentiality of personal data contained in the Code, the Regulations and the Provisions issued by the Guarantor Authority.

The data collected is only handled by authorized personnel. All employees who access your data are appointed as personal data processing agents, in accordance with current legislation.

The data collected may be updated periodically with information acquired during the relationship established.

We use commercially reasonable technical and organizational measures and controls to protect your Personal Information from loss, abuse and unauthorized access. Unfortunately, data transmitted or accessible via the Internet cannot be 100% secure. Consequently, even if we protect all Personal Information, we cannot guarantee or guarantee that such Personal Information will be completely protected against illegal use by hackers or other nefarious criminal activities or in the event of hardware or software failure of the computer or network of telecommunications. The data controller will inform the user if he is aware of a security breach concerning his personal identification information (as established and foreseen in cases of so-called "Data Breach" incidents, in compliance with current legislation) in our possession.

If you decide to tell us your e-mail address for any reason, you expressly agree to receive electronic notices in the event of a security breach.

When you register on the Site, choose a user ID and a password with which you will be able to access the Site and your data. When choosing a password we advise you not to use words that can be easily linked to you. The password is more secure if it is made up of at least 8 alphanumeric characters, with upper and lower case and special characters (example: #, *, ^, etc.). Furthermore, we advise you to change the password at regular intervals if possible, not to send it by e-mail or communicate it in any way to others. You are solely responsible for all acts performed using your user ID and password. If you lose control of your password, you may lose control of your personal information and binding actions may be taken on your behalf. So, if your password is compromised for any reason, change it immediately.

COMMUNICATION OF PERSONAL DATA

Without prejudice to the communications made to the government bodies and the police forces in compliance with a legal obligation, regulation or legislation, your data may be disclosed:

  1. a) to natural and / or legal persons of whom we use in the execution of the services and for activities connected to them;
  2. b) subjects delegated by us and / or appointed to carry out professional and technical maintenance activities (including maintenance of network equipment and electronic communication networks of websites where the data is published);
  3. c) business partners, companies in our group, our parent company and affiliates.

In any case, the cited subjects will be communicated only the data necessary and pertinent to the purposes of the processing to which they are appointed as External Data Processors / Trustees, appointed by the Data Controller as required by current legislation.

Personal data will therefore not be disseminated: customer information is an important part of our business, and we will not share your information with third parties for reasons other than those specified below; nor do we sell through third parties.

The Data Controller collaborates with the police and other public and public Authorities to enforce the law of its users, the rights of other users and third parties, including their intellectual property rights. Therefore, your personal data may be disclosed, by way of example but not exhaustive, to public subjects, in the event that this is necessary for purposes of defense, state security, prevention, detection or repression of crimes, in respect of the rules governing this matter.

These public subjects will have the right to request and obtain personal information about you even if it is necessary or appropriate for investigations or assessments relating to the commission of scams, computer fraud, the infringement of intellectual property rights, hacking acts or to other illegal activities, which could expose either us or our users to legal, civil or criminal liability.

By accepting these terms, you agree not to object to contacts for one of the above purposes either by telephone, e-mail or in writing and confirm that you will not consider one of these as a violation of your rights under privacy and electronic communications (Directive CE) of 2018.

Links to third-party websites

Some links within the site may direct you to other independent companies that offer the possibility of sharing your personal information with them. We will not share personal information with those third-party companies.

Links on the Site intended for third-party sites are provided by us for your convenience and we do not control such sites or their privacy practices, which may be different from ours. Therefore, we are not responsible for statements on third-party sites that may be accessible through this site. We therefore invite you to review the privacy policy of any company before submitting your personal data.

The data you choose to give to third parties unrelated to us is covered by their privacy policies. Some third-party companies may choose to share their personal data with us; such sharing is governed by third party privacy policies.

We cannot be responsible for the personal data that third parties may collect, store and use for their websites. We advise you to always read carefully the privacy policy of each site you visit.

RIGHTS OF INTERESTED PARTIES AND EXERCISE OF RIGHTS

In compliance with current legislation, at any time you can request:

Confirmation of the existence or not of your personal data;

Know the content and origin, the purposes and methods of treatment;

The logic applied in case of processing carried out with the aid of electronic instruments;

The identification details of the owner, managers and the subjects or categories of subjects to whom your personal data may be communicated.

Furthermore, it is your right to obtain:

Updating, rectification, integration, the right to data portability;

The cancellation, transformation into anonymous form or blocking of your data processed in violation of the law;

The opposition in any case, for legitimate reasons, to the processing of data relevant to the purpose of the collection.

The opposition to the processing of data for commercial purposes.

Under the Rules, you will also have the right to lodge a complaint with a supervisory authority.

To exercise the rights, please contact the Data Controller:

Lenora, Antida S.r.l., Via Bardolino, 39/41, 25015 Desenzano del Garda, Brescia, Italy

contact@lenora.shoes

If the user contacts us requesting access to his personal information or deleting it from our systems and registers, in compliance with this Privacy Policy and legal obligations, we will, as far as possible, accept this request within the prescribed time.

We inform users that, however, due to technical constraints and due to the backup of their systems, the user's Personal Information may continue to reside even after being eliminated for a certain period of time and in part of our systems.

The data controller reserves the right to refuse requests for access or deletion of personal information if the disclosure or deletion of the information requested is not permitted by law.

To protect ourselves from unlawful access requests, we reserve the right to request sufficient information to verify the identity of the requesting party before allowing access or making corrections.

REGISTRATION NEWSLETTER (MARKETING)

By subscribing to our newsletter, you will receive communications on promotions, offers, initiatives, and you agree to provide your data for this purpose. The data requested are those essential for receiving our communications. It is possible to register for the newsletter through the special form, during registration on the site or within the personal area once registered.

To stop receiving promotional material, you can inform us at any time that you no longer wish to use this service. To do this, simply use one of the following methods:

  • by replying to a promotional e-mail with the word "unsubscribe" in the subject line
  • from the link for deletion, which is contained in the e-mail message

It takes some time to delete your address from our list so you may continue to receive e-mails from us for a few weeks after the cancellation request: we will take care to give you a reply to your request within the terms established by the current legislation, equal to one month.

Area Register

If you are registered, if personal data changes, we invite you to modify them online in your personal area.

You can register on the site and create a personal account to use some of the available services, such as creating a wishlist or requesting a quote for a project.

The creation of the account is not mandatory and, once created, it can be canceled at any time.

To create an account it is necessary to provide identification and contact details; the data marked as mandatory is essential to complete the registration and, in the absence of such, it will be impossible to complete the request.

Online shopping

By purchasing online, you provide your addresses, telephone contacts, electronic contacts, financial identification and payment information. If you do not provide all the necessary data, the purchase process will fail.

During the purchase process the compulsory and optional data will be clearly indicated, and you can choose not to supply the optional data and still continue to use the website and make purchases on it.

If the data provided changes, we ask you to change them in the reserved area, if you are registered.

ADDITIONAL PROVISIONS

Use of the website by minors

The website is not intended for persons under the age of 18 and is therefore not intended for children under the age of 13. We do not intentionally collect or request personal information about children under the age of 13

Data transfer

Your personal data will be stored in databases on our servers, or on the servers of our trusted suppliers who act as data controllers,

The information collected is currently collected on requests located in Belgium. The location of the instances may vary over time, however they will be confined to the West Europe area.

Cookies

This Website uses cookies, small text files placed by the site on the computer or mobile device, which automatically collect certain information that the user does not provide directly.

We use cookies in order to make your website work more efficiently and easily and to keep track of your shopping session to personalize your shopping experience and to retrieve your cart at any time.

Further information on the use of cookies by us is presented below.

Cookies also allow us to:

  • Estimate our audience size and usage patterns;
  • Store information about your preferences, and then allow us to customize our site according to your individual interests;
  • Accelerate searches, and recognize when you return to our site.

We do not use cookies to collect or store personal information.

Technical cookies

  • Navigation cookies

These cookies are essential to allow you to browse the site and use its features; they are used to manage login and access to the site's reserved functions. Without cookies, some features may not be accessible or do not work properly. They are also related to activity of saving preferences (eg products placed in the shopping cart, setting of navigation language, currency, purchase method, etc.);

  • Performance cookies

These cookies are used directly by the site manager to monitor performance and to improve the site. These cookies do not collect information that can identify the user. All information collected by these cookies is aggregated anonymously and is used only to improve the functionality of the site.

Profiling cookies

  • Analysis cookies

These cookies are used for analysis purposes, such as counting the unique number of visitors to the site; cookies are used by third parties (eg Google Analytics).

  • Third-party cookies for marketing / retargeting

List of third-party cookies

  • GOOGLE ANALYTICS

Used to statistically analyze accesses or site visits. For more information go to http://www.google.it/intl/it/analytics/privacyoverview.html.

  • FACEBOOK

Used to provide company-sponsored activity sharing services. For more information go to https://www.facebook.com/privacy

How to disable cookies

You can refuse consent to the use of cookies by selecting the setting on your browser. To do this, follow the instructions from the links below for the different browsers:

Internet Explorer: http://windows.microsoft.com/it-IT/windows-vista/Block-or-allow-cookies

Safari: http://www.apple.com/it/support/

Chrome: https://support.google.com/chrome/answer/95647?hl=it&hlrm=en

Firefox: http://support.mozilla.org/it/kb/Attivare%20e%20disattivare%20i%20cookie

Opera: http://help.opera.com/Windows/10.20/it/cookies.html

Remember that by deleting cookies or disabling future cookies you may not be able to access some sections or features of the site.

UPDATE OF THESE PRIVACIES AND COOKIES POLICY

The data controller reserves the right to make changes to the Website and to this Web privacy and Cookie Policy at any time.

The user must always refer, as current version, to the text published online.

The changes will become operational as soon as they are published on the Site.

The continuation of the use of the Site by the user, following a change, will be considered as an acceptance of these changes.

All users will be able to check at any time, by connecting to the Website, the latest updated version of the Web privacy and Cookie Policy.

Last updated February 2019

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